What to do in the event of a complaint ?

STEP 1

• Seek resolution by the Department dealing with your query/claim.

STEP 2

• If you are disappointed with any aspect of our products/ services, please write or contact the Complaints Coordinator with full details including the name of your pension scheme at the following address: -
  
  

  The Complaints Coordinator

  Pension Consultants and Administrators Ltd
  Swan Group Centre
  Port Louis
  Tel: 208-3770
  E-mail: pca.complaints@pca.mu

What will happen if you complain ?

• Your complaint will be acknowledged within 3 working days of receipt.
• Once an assessment and full investigation of your query/claim has been made, we will respond with a decision, normally within a period not exceeding 30 days from when you first made your complaint.
• Our final response letter shall indicate, where possible, the reasons and circumstances that have been taken into consideration to reach our decision.
• If you make a complaint, it will not affect your right to take legal action against us.

Note:
Our Company will address your complaints free of charge.